:root {
  --navy-950: #091d2e;
  --navy-900: #102a43;
  --navy-800: #163b5c;
  --navy-700: #205477;
  --gold: #b5924b;
  --gold-light: #e9d9b6;
  --teal: #39766f;
  --ink: #1c2733;
  --body: #506071;
  --muted: #6d7b89;
  --line: #e3e8ed;
  --surface: #f4f6f8;
  --warm: #fafaf8;
  --white: #fff;
  --danger: #9b2c2c;
  --success: #256a50;
  --shadow: 0 20px 55px rgba(16, 42, 67, .09);
  --serif: "Source Serif 4", Georgia, serif;
  --sans: "Manrope", "Segoe UI", sans-serif;
}

*, *::before, *::after { box-sizing: border-box; }
html { scroll-behavior: smooth; scroll-padding-top: 92px; }
body { margin: 0; color: var(--ink); background: var(--warm); font-family: var(--sans); font-size: 16px; line-height: 1.7; -webkit-font-smoothing: antialiased; }
body.nav-open { overflow: hidden; }
a { color: inherit; }
button, input, textarea, select { font: inherit; }
button, a { -webkit-tap-highlight-color: transparent; }
svg { fill: none; stroke: currentColor; stroke-linecap: round; stroke-linejoin: round; stroke-width: 1.7; }
.wbs-container { width: min(100% - 40px, 1220px); margin-inline: auto; }
.narrow-container { max-width: 940px; }
.section { padding: 112px 0; }
.sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0,0,0,0); white-space: nowrap; border: 0; }
.skip-link { position: fixed; z-index: 1000; top: 12px; left: 12px; transform: translateY(-150%); padding: 10px 16px; color: #fff; background: var(--navy-900); border-radius: 6px; }
.skip-link:focus { transform: translateY(0); }

.site-header { position: sticky; z-index: 100; top: 0; background: rgba(255,255,255,.97); border-bottom: 1px solid var(--line); backdrop-filter: blur(12px); }
.header-inner { min-height: 78px; display: flex; align-items: center; justify-content: space-between; gap: 28px; }
.brand { display: inline-flex; align-items: center; gap: 12px; color: var(--navy-900); text-decoration: none; flex-shrink: 0; }
.brand-mark { width: 42px; height: 46px; display: grid; place-items: center; color: var(--gold); }
.brand-mark svg { width: 100%; height: 100%; stroke-width: 2.2; }
.brand-mark img { width: 100%; height: 100%; display: block; object-fit: contain; }
.brand-copy { display: flex; flex-direction: column; line-height: 1.25; }
.brand-copy strong { font-size: 14px; letter-spacing: -.01em; }
.brand-copy span { margin-top: 3px; color: var(--muted); font-size: 10px; font-weight: 600; letter-spacing: .13em; text-transform: uppercase; }
.primary-nav { display: flex; align-items: center; gap: 27px; }
.primary-nav a { position: relative; color: #344454; font-size: 13px; font-weight: 600; text-decoration: none; transition: color .2s ease; }
.primary-nav a:not(.nav-cta)::after { content: ""; position: absolute; right: 0; bottom: -8px; left: 0; height: 1.5px; background: var(--gold); transform: scaleX(0); transition: transform .2s ease; }
.primary-nav a:hover, .primary-nav a:focus-visible, .primary-nav a[aria-current="page"] { color: var(--navy-900); }
.primary-nav a:hover::after, .primary-nav a:focus-visible::after, .primary-nav a[aria-current="page"]::after { transform: scaleX(1); }
.primary-nav .nav-cta { padding: 10px 17px; color: #fff; background: var(--navy-900); border: 1px solid var(--navy-900); border-radius: 6px; transition: background .2s ease, transform .2s ease; }
.primary-nav .nav-cta:hover { color: #fff; background: var(--navy-800); transform: translateY(-1px); }
.menu-toggle { display: none; width: 44px; height: 44px; padding: 10px; background: transparent; border: 0; }
.menu-toggle > span:not(.sr-only) { display: block; width: 22px; height: 2px; margin: 5px auto; background: var(--navy-900); transition: transform .2s ease, opacity .2s ease; }

.hero { position: relative; min-height: 670px; display: grid; align-items: center; overflow: hidden; background: #fdfdfb; border-bottom: 1px solid var(--line); }
.hero::after { content: ""; position: absolute; top: 0; right: 0; width: 39%; height: 100%; background: var(--navy-900); }
.hero-pattern { position: absolute; z-index: 1; top: 0; right: 0; width: 39%; height: 100%; opacity: .12; background-image: linear-gradient(30deg, transparent 48%, rgba(255,255,255,.22) 49%, rgba(255,255,255,.22) 51%, transparent 52%), linear-gradient(150deg, transparent 48%, rgba(255,255,255,.17) 49%, rgba(255,255,255,.17) 51%, transparent 52%); background-size: 78px 135px; }
.hero-grid { position: relative; z-index: 2; display: grid; grid-template-columns: minmax(0, 1.28fr) minmax(340px, .72fr); align-items: center; }
.hero-copy { padding: 95px 9% 95px 0; }
.eyebrow, .section-label { margin: 0 0 21px; color: var(--navy-700); font-size: 11px; font-weight: 700; letter-spacing: .18em; line-height: 1.4; text-transform: uppercase; }
.eyebrow { display: flex; align-items: center; gap: 10px; }
.eyebrow span { width: 28px; height: 1px; background: var(--gold); }
.hero h1 { max-width: 720px; margin: 0; color: var(--navy-950); font-family: var(--serif); font-size: clamp(48px, 5.2vw, 74px); font-weight: 600; letter-spacing: -.045em; line-height: 1.04; }
.hero h1 em { color: var(--navy-700); font-style: normal; }
.hero-lead { max-width: 680px; margin: 27px 0 0; color: var(--body); font-size: 17px; line-height: 1.85; }
.hero-actions { display: flex; flex-wrap: wrap; gap: 12px; margin-top: 34px; }
.button { min-height: 48px; display: inline-flex; align-items: center; justify-content: center; gap: 10px; padding: 11px 20px; border: 1px solid transparent; border-radius: 6px; cursor: pointer; font-family: var(--sans); font-size: 13px; font-weight: 700; line-height: 1.3; text-align: center; text-decoration: none; transition: background .2s ease, color .2s ease, border-color .2s ease, transform .2s ease; }
.button svg { width: 19px; height: 19px; }
.button-primary { color: #fff; background: var(--navy-900); border-color: var(--navy-900); }
.button-primary:hover, .button-primary:focus-visible { color: #fff; background: var(--navy-700); border-color: var(--navy-700); transform: translateY(-1px); }
.button-secondary { color: var(--navy-900); background: transparent; border-color: #bdc8d1; }
.button-secondary:hover { background: var(--surface); border-color: var(--navy-900); }
.button-ghost { color: var(--navy-800); background: transparent; border-color: transparent; }
.button-ghost:hover { background: var(--surface); }
.trust-note { display: flex; align-items: center; gap: 9px; margin: 24px 0 0; color: var(--muted); font-size: 12px; font-weight: 600; }
.trust-note svg { width: 17px; height: 17px; color: var(--teal); }
.hero-visual { position: relative; height: 100%; min-height: 670px; display: grid; place-items: center; color: #fff; }
.integrity-seal { position: relative; width: 350px; height: 390px; display: grid; place-items: center; }
.seal-shield { position: relative; z-index: 2; width: 210px; height: 245px; }
.shield-fill { fill: rgba(255,255,255,.035); stroke: rgba(255,255,255,.4); }
.shield-line { stroke: rgba(233,217,182,.75); }
.shield-check { stroke: var(--gold-light); stroke-width: 4; }
.seal-orbit { position: absolute; border: 1px solid rgba(255,255,255,.18); border-radius: 50%; }
.seal-orbit-one { width: 330px; height: 330px; }
.seal-orbit-two { width: 275px; height: 275px; border-color: rgba(181,146,75,.35); }
.integrity-seal p { position: absolute; bottom: 23px; z-index: 3; margin: 0; color: rgba(255,255,255,.72); font-size: 10px; letter-spacing: .14em; line-height: 1.6; text-align: center; text-transform: uppercase; }
.integrity-seal p strong { color: #fff; font-size: 12px; }
.visual-caption { position: absolute; right: 0; bottom: 38px; left: 0; display: flex; align-items: center; gap: 12px; color: rgba(255,255,255,.67); font-size: 10px; letter-spacing: .08em; text-transform: uppercase; }
.visual-caption span { color: var(--gold-light); }

.trust-strip { background: #fff; border-bottom: 1px solid var(--line); }
.trust-grid { display: grid; grid-template-columns: repeat(3, 1fr); }
.trust-grid article { display: flex; align-items: center; gap: 18px; min-height: 125px; padding: 25px 6%; border-right: 1px solid var(--line); }
.trust-grid article:first-child { padding-left: 0; }
.trust-grid article:last-child { padding-right: 0; border-right: 0; }
.trust-grid svg { width: 31px; height: 31px; flex: 0 0 auto; color: var(--gold); }
.trust-grid h2 { margin: 0 0 2px; color: var(--navy-900); font-family: var(--serif); font-size: 19px; }
.trust-grid p { margin: 0; color: var(--muted); font-size: 12px; line-height: 1.5; }

.editorial-grid { display: grid; grid-template-columns: .8fr 1.2fr; gap: clamp(55px, 9vw, 125px); }
.section-heading h2, .center-heading h2, .split-heading h2, .cta-inner h2, .form-introduction h2, .tracking-grid h2, .faq-grid h2 { margin: 0; color: var(--navy-950); font-family: var(--serif); font-size: clamp(34px, 4vw, 52px); font-weight: 600; letter-spacing: -.03em; line-height: 1.12; }
.heading-rule { width: 64px; height: 2px; margin-top: 28px; background: var(--gold); }
.editorial-content > p { margin: 0 0 20px; color: var(--body); }
.editorial-content .intro { color: var(--ink); font-family: var(--serif); font-size: 23px; line-height: 1.55; }
.legal-box { display: grid; grid-template-columns: auto 1fr; gap: 18px; margin-top: 36px; padding: 26px 28px; background: #f6f3ec; border-left: 3px solid var(--gold); }
.legal-icon { width: 36px; height: 36px; display: grid; place-items: center; color: var(--gold); }
.legal-icon svg { width: 27px; height: 27px; }
.legal-box h3 { margin: 0 0 6px; color: var(--navy-900); font-size: 12px; letter-spacing: .12em; text-transform: uppercase; }
.legal-box p { margin: 0; color: #56616c; font-size: 13px; line-height: 1.7; }
.legal-box ul { margin: 0; padding-left: 19px; color: #56616c; font-size: 13px; line-height: 1.7; }
.legal-box li { padding-left: 3px; }
.legal-box li + li { margin-top: 7px; }
.legal-box li::marker { color: var(--gold); }

.section-muted { background: var(--surface); border-block: 1px solid var(--line); }
.center-heading { max-width: 710px; margin: 0 auto 50px; text-align: center; }
.center-heading > p:last-child { margin: 18px auto 0; color: var(--body); }
.criteria-grid { display: grid; grid-template-columns: repeat(4, 1fr); border-top: 1px solid #d8dfe5; }
.criterion { min-height: 176px; display: grid; grid-template-columns: 52px 1fr; gap: 18px; padding: 31px 28px; background: #fff; border-right: 1px solid #d8dfe5; border-bottom: 1px solid #d8dfe5; transition: background .2s ease; }
.criterion:nth-child(4n + 1) { border-left: 1px solid #d8dfe5; }
.criterion:hover { background: #fdfcf9; }
.criterion-number { color: var(--gold); font-family: var(--serif); font-size: 18px; }
.criterion p { margin: 1px 0 9px; color: var(--muted); font-size: 10px; font-weight: 700; letter-spacing: .16em; }
.criterion h3 { margin: 0; color: var(--navy-900); font-family: var(--serif); font-size: 20px; font-weight: 600; line-height: 1.35; }
.criteria-footnote { margin: 23px 0 0; color: var(--muted); font-size: 12px; text-align: center; }

.split-heading { display: grid; grid-template-columns: 1fr .7fr; align-items: end; gap: 80px; margin-bottom: 58px; }
.split-heading > p { margin: 0 0 4px; color: var(--body); }
.process-timeline { display: grid; grid-template-columns: repeat(5, 1fr); margin: 0; padding: 0; list-style: none; }
.process-timeline li { position: relative; padding: 0 25px 0 0; }
.process-timeline li:not(:last-child)::before { content: ""; position: absolute; top: 20px; left: 45px; right: 10px; height: 1px; background: #c9d3db; }
.process-timeline span { position: relative; z-index: 1; width: 41px; height: 41px; display: grid; place-items: center; color: var(--navy-900); background: var(--warm); border: 1px solid var(--navy-700); border-radius: 50%; font-family: var(--serif); font-size: 13px; }
.process-timeline h3 { margin: 22px 0 9px; color: var(--navy-900); font-family: var(--serif); font-size: 18px; line-height: 1.35; }
.process-timeline p { margin: 0; color: var(--muted); font-size: 12px; line-height: 1.65; }

.cta-section { position: relative; overflow: hidden; padding: 72px 0; color: #fff; background: var(--navy-900); }
.cta-pattern, .tracking-hero-pattern { position: absolute; inset: 0; opacity: .08; background-image: linear-gradient(135deg, transparent 48%, #fff 49%, #fff 50%, transparent 51%); background-size: 76px 76px; }
.cta-inner { position: relative; display: grid; grid-template-columns: 1fr auto; align-items: center; gap: 80px; }
.cta-inner > div:first-child { max-width: 690px; }
.section-label-light { color: var(--gold-light); }
.cta-inner h2 { color: #fff; font-size: clamp(35px, 4vw, 49px); }
.cta-inner p:not(.section-label) { margin: 18px 0 0; color: rgba(255,255,255,.72); }
.cta-actions { display: flex; flex-direction: column; gap: 10px; min-width: 220px; }
.button-light { color: var(--navy-900); background: #fff; border-color: #fff; }
.button-light:hover { background: var(--gold-light); border-color: var(--gold-light); }
.button-outline-light { color: #fff; background: transparent; border-color: rgba(255,255,255,.45); }
.button-outline-light:hover { background: rgba(255,255,255,.09); border-color: #fff; }

.report-section { background: #fff; }
.form-layout { display: grid; grid-template-columns: 300px minmax(0, 1fr); align-items: start; gap: clamp(45px, 7vw, 90px); }
.form-introduction { position: sticky; top: 112px; }
.form-introduction > p:not(.section-label) { color: var(--body); }
.required-mark, .field label > span { color: #a33a34; }
.privacy-panel { display: grid; grid-template-columns: 31px 1fr; gap: 15px; margin-top: 32px; padding: 21px 0; border-block: 1px solid var(--line); }
.privacy-panel svg { width: 29px; height: 29px; color: var(--teal); }
.privacy-panel h3 { margin: 0 0 4px; color: var(--navy-900); font-size: 13px; }
.privacy-panel p { margin: 0; color: var(--muted); font-size: 12px; line-height: 1.65; }
.offline-link { display: inline-flex; gap: 8px; margin-top: 21px; color: var(--navy-700); font-size: 12px; font-weight: 700; text-underline-offset: 4px; }
.report-form-shell { min-width: 0; }
.reporter-mode { margin: 0 0 30px; padding: 0; border: 0; }
.reporter-mode legend { margin-bottom: 10px; color: #2d3b48; font-size: 12px; font-weight: 700; }
.reporter-mode legend span { color: #a33a34; }
.reporter-mode-options { display: grid; grid-template-columns: 1fr; gap: 12px; }
.reporter-choice { position: relative; min-height: 95px; display: grid; grid-template-columns: 20px 1fr; align-items: start; gap: 12px; padding: 18px; background: #fff; border: 1px solid #cfd7de; border-radius: 5px; cursor: pointer; transition: border-color .2s ease, background .2s ease, box-shadow .2s ease; }
.reporter-choice:hover { border-color: var(--navy-700); }
.reporter-choice:has(input:checked) { background: #f4f8fa; border-color: var(--navy-700); box-shadow: 0 0 0 2px rgba(32,84,119,.08); }
.reporter-choice input { position: absolute; width: 1px; height: 1px; opacity: 0; }
.choice-indicator { width: 18px; height: 18px; display: grid; place-items: center; margin-top: 2px; border: 1px solid #9eabb6; border-radius: 50%; }
.reporter-choice input:checked + .choice-indicator { border: 5px solid var(--navy-800); }
.reporter-choice input:focus-visible + .choice-indicator { outline: 3px solid rgba(32,84,119,.18); outline-offset: 2px; }
.reporter-choice > span:last-child { display: flex; flex-direction: column; }
.reporter-choice strong { color: var(--navy-900); font-size: 13px; }
.reporter-choice small { margin-top: 4px; color: var(--muted); font-size: 10px; line-height: 1.55; }
.anonymous-notice { grid-template-columns: 27px 1fr; gap: 13px; margin-bottom: 28px; padding: 18px; color: var(--teal); background: #eef6f3; border-left: 3px solid var(--teal); }
.anonymous-notice:not([hidden]) { display: grid; }
.anonymous-notice svg { width: 25px; height: 25px; }
.anonymous-notice p { margin: 0; color: #526b63; font-size: 12px; }
.anonymous-notice strong { color: #245b4e; }
.reporter-data-wrapper[hidden] { display: none; }
.reporter-data-wrapper:not([hidden]) { animation: step-in .2s ease both; }
.form-progress { display: grid; grid-template-columns: repeat(4, 1fr); margin: 0 0 42px; padding: 0; list-style: none; }
.form-progress li { position: relative; }
.form-progress li:not(:last-child)::after { content: ""; position: absolute; z-index: 0; top: 17px; left: calc(50% + 20px); width: calc(100% - 40px); height: 1px; background: var(--line); }
.form-progress li.is-complete:not(:last-child)::after { background: var(--teal); }
.form-progress button { position: relative; z-index: 1; width: 100%; display: flex; flex-direction: column; align-items: center; gap: 8px; padding: 0 4px; color: var(--muted); background: transparent; border: 0; cursor: default; }
.form-progress button span { width: 35px; height: 35px; display: grid; place-items: center; background: #fff; border: 1px solid #cfd7de; border-radius: 50%; font-size: 12px; font-weight: 700; }
.form-progress button small { font-size: 10px; font-weight: 700; }
.form-progress .is-active button, .form-progress .is-complete button { color: var(--navy-900); }
.form-progress .is-active button span { color: #fff; background: var(--navy-900); border-color: var(--navy-900); }
.form-progress .is-complete button span { color: #fff; background: var(--teal); border-color: var(--teal); }
.js .form-step-panel { display: none; }
.js .form-step-panel.is-active { display: block; animation: step-in .22s ease both; }
@keyframes step-in { from { opacity: .35; transform: translateY(5px); } to { opacity: 1; transform: translateY(0); } }
.form-step-panel { padding: clamp(26px, 4vw, 45px); background: #fff; border: 1px solid var(--line); box-shadow: var(--shadow); }
.form-step-panel + .form-step-panel { margin-top: 28px; }
.js .form-step-panel + .form-step-panel { margin-top: 0; }
.form-panel-heading { margin-bottom: 34px; padding-bottom: 24px; border-bottom: 1px solid var(--line); }
.form-panel-heading > span { display: block; margin-bottom: 7px; color: var(--gold); font-size: 10px; font-weight: 700; letter-spacing: .13em; text-transform: uppercase; }
.form-panel-heading h3 { margin: 0; color: var(--navy-900); font-family: var(--serif); font-size: 28px; }
.form-panel-heading p { margin: 7px 0 0; color: var(--muted); font-size: 13px; }
.field-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 23px 20px; }
.field-full { grid-column: 1 / -1; }
.field label:not(.upload-field) { display: block; margin-bottom: 7px; color: #2d3b48; font-size: 12px; font-weight: 700; }
.field label small { color: var(--muted); font-weight: 500; }
.field input:not(.file-input), .field textarea, .field select, .tracking-inline-form input, .tracking-form input { width: 100%; min-height: 50px; padding: 12px 14px; color: var(--ink); background: #fff; border: 1px solid #cfd7de; border-radius: 5px; outline: none; transition: border-color .2s ease, box-shadow .2s ease; }
.field textarea { resize: vertical; }
.field input:focus, .field textarea:focus, .field select:focus, .tracking-inline-form input:focus, .tracking-form input:focus { border-color: var(--navy-700); box-shadow: 0 0 0 3px rgba(32,84,119,.11); }
.field input::placeholder, .field textarea::placeholder, .tracking-inline-form input::placeholder, .tracking-form input::placeholder { color: #99a3ad; }
.field .is-invalid { border-color: var(--danger) !important; box-shadow: 0 0 0 3px rgba(155,44,44,.08) !important; }
.validation-message { display: block; margin-top: 5px; color: var(--danger); font-size: 11px; }
.field-help { display: block; margin-top: 7px; color: var(--muted); font-size: 11px; }
.whatsapp-notification-note { display: flex; align-items: flex-start; gap: 7px; margin-top: 8px; color: #37685f; font-size: 10px; line-height: 1.55; }
.whatsapp-notification-note svg { flex: 0 0 15px; width: 15px; height: 15px; margin-top: 1px; fill: none; stroke: currentColor; stroke-width: 1.7; stroke-linecap: round; stroke-linejoin: round; }
.file-limit-notice { margin: 9px 0 0; padding: 10px 12px; color: #8b3030; background: #fff0ef; border: 1px solid #e6c7c4; border-radius: 4px; font-size: 11px; font-weight: 600; line-height: 1.5; }
.file-limit-notice[hidden] { display: none; }
.field .select2-container { width: 100% !important; font-size: 12px; }
.field .select2-container--default .select2-selection--single { height: 50px; border: 1px solid #cfd7de; border-radius: 5px; outline: none; transition: border-color .2s ease, box-shadow .2s ease; }
.field .select2-container--default .select2-selection--single .select2-selection__rendered { padding: 0 42px 0 14px; color: var(--ink); line-height: 48px; }
.field .select2-container--default .select2-selection--single .select2-selection__placeholder { color: #99a3ad; }
.field .select2-container--default .select2-selection--single .select2-selection__arrow { width: 36px; height: 48px; }
.field .select2-container--default .select2-selection--single .select2-selection__clear { position: relative; z-index: 2; margin-right: 8px; color: var(--muted); }
.field .select2-container--default.select2-container--focus .select2-selection--single,
.field .select2-container--default.select2-container--open .select2-selection--single { border-color: var(--navy-700); box-shadow: 0 0 0 3px rgba(32,84,119,.11); }
.field select.is-invalid + .select2-container .select2-selection--single { border-color: var(--danger) !important; box-shadow: 0 0 0 3px rgba(155,44,44,.08) !important; }
.select2-dropdown { z-index: 1200; border-color: #cfd7de; border-radius: 5px; box-shadow: 0 14px 32px rgba(16,42,67,.14); font-size: 12px; }
.select2-search--dropdown { padding: 8px; }
.select2-container--default .select2-search--dropdown .select2-search__field { min-height: 42px; padding: 9px 11px; border: 1px solid #cfd7de; border-radius: 4px; outline: none; }
.select2-container--default .select2-search--dropdown .select2-search__field:focus { border-color: var(--navy-700); box-shadow: 0 0 0 3px rgba(32,84,119,.11); }
.select2-results__option { padding: 10px 12px; line-height: 1.4; }
.select2-container--default .select2-results__option--highlighted[aria-selected] { color: var(--navy-900); background: #edf3f6; }
.upload-field { min-height: 108px; display: flex; align-items: center; justify-content: center; gap: 15px; padding: 20px; color: var(--navy-700); background: #fafbfc; border: 1px dashed #afbdc9; border-radius: 5px; cursor: pointer; text-align: left; transition: background .2s ease, border-color .2s ease; }
.upload-field:hover { background: #f3f6f8; border-color: var(--navy-700); }
.upload-field svg { width: 27px; height: 27px; flex: 0 0 auto; }
.upload-field span { display: flex; flex-direction: column; }
.upload-field strong { font-size: 12px; }
.upload-field small { margin-top: 2px; color: var(--muted); font-size: 10px; }
.file-input { position: absolute; width: 1px; height: 1px; opacity: 0; pointer-events: none; }
.file-name { margin: 7px 0 0; color: var(--muted); font-size: 11px; }
.form-navigation { display: flex; justify-content: space-between; gap: 12px; margin-top: 36px; padding-top: 25px; border-top: 1px solid var(--line); }
.form-navigation-end { justify-content: flex-end; }
.review-list { display: grid; grid-template-columns: repeat(2, 1fr); border-top: 1px solid var(--line); border-left: 1px solid var(--line); }
.review-list > div { min-height: 94px; padding: 17px 19px; border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); }
.review-list span { display: block; margin-bottom: 5px; color: var(--muted); font-size: 10px; font-weight: 700; letter-spacing: .09em; text-transform: uppercase; }
.review-list strong { display: block; color: var(--ink); font-size: 13px; font-weight: 600; line-height: 1.6; white-space: pre-line; }
.review-wide { grid-column: 1 / -1; }
.confirmation { display: grid; grid-template-columns: auto 1fr; gap: 13px; margin-top: 28px; padding: 21px; background: #f5f8fa; cursor: pointer; }
.confirmation input { width: 18px; height: 18px; margin-top: 4px; accent-color: var(--navy-900); }
.confirmation span { display: flex; flex-direction: column; }
.confirmation strong { color: var(--ink); font-size: 12px; }
.confirmation small { margin-top: 4px; color: var(--muted); font-size: 10px; }
.submission-note { display: flex; gap: 12px; margin-top: 20px; color: var(--teal); }
.submission-note svg { width: 22px; height: 22px; flex: 0 0 auto; }
.submission-note p { margin: 0; color: var(--muted); font-size: 11px; }
.alert { margin-bottom: 25px; padding: 16px 19px; border-radius: 4px; font-size: 13px; }
.alert-error { color: #792626; background: #fdf1f0; border-left: 3px solid var(--danger); }
.alert ul { margin: 7px 0 0; padding-left: 18px; }

.tracking-preview { background: #f4f6f8; border-block: 1px solid var(--line); }
.tracking-grid { display: grid; grid-template-columns: .8fr 1.2fr; align-items: center; gap: clamp(50px, 9vw, 130px); }
.tracking-grid > div > p:last-child { color: var(--body); }
.tracking-inline-form { padding: 33px; background: #fff; border: 1px solid var(--line); }
.tracking-inline-form > label, .tracking-form > label { display: block; margin-bottom: 8px; color: var(--navy-900); font-size: 12px; font-weight: 700; }
.tracking-inline-form > div, .tracking-form > div { display: grid; grid-template-columns: 1fr auto; gap: 9px; }
.tracking-inline-form > p { display: flex; align-items: flex-start; gap: 7px; margin: 13px 0 0; color: var(--muted); font-size: 10px; }
.tracking-inline-form > p svg { width: 15px; height: 15px; flex: 0 0 auto; }

.faq-grid { display: grid; grid-template-columns: .75fr 1.25fr; align-items: start; gap: clamp(55px, 9vw, 125px); }
.faq-grid .section-heading > p:last-child { color: var(--body); }
.faq-list { border-top: 1px solid var(--line); }
.faq-item { border-bottom: 1px solid var(--line); }
.faq-item h3 { margin: 0; }
.faq-item button { width: 100%; min-height: 76px; display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 19px 0; color: var(--navy-900); background: transparent; border: 0; cursor: pointer; font-weight: 600; text-align: left; }
.faq-item button svg { width: 20px; height: 20px; flex: 0 0 auto; transition: transform .2s ease; }
.faq-item button[aria-expanded="true"] svg { transform: rotate(180deg); }
.faq-answer { display: grid; grid-template-rows: 0fr; transition: grid-template-rows .22s ease; }
.faq-answer > p { min-height: 0; overflow: hidden; margin: 0; color: var(--body); font-size: 13px; }
.faq-answer.is-open { grid-template-rows: 1fr; }
.faq-answer.is-open > p { padding: 0 45px 22px 0; }

.site-footer { padding: 78px 0 28px; color: rgba(255,255,255,.7); background: var(--navy-950); }
.footer-grid { display: grid; grid-template-columns: 1.6fr .7fr .7fr 1fr; gap: 65px; }
.brand-footer { color: #fff; }
.brand-footer .brand-copy span { color: rgba(255,255,255,.52); }
.footer-identity > p, .footer-contact > p { max-width: 340px; margin: 22px 0 0; font-size: 12px; }
.footer-title { margin: 5px 0 18px; color: #fff; font-size: 11px; letter-spacing: .13em; text-transform: uppercase; }
.footer-links { margin: 0; padding: 0; list-style: none; }
.footer-links li + li { margin-top: 10px; }
.footer-links a { font-size: 12px; text-decoration: none; transition: color .2s ease; }
.footer-links a:hover { color: var(--gold-light); }
.footer-security { display: flex; align-items: center; gap: 9px; margin-top: 21px; color: var(--gold-light); font-size: 11px; }
.footer-security svg { width: 18px; height: 18px; }
.footer-bottom { display: flex; justify-content: space-between; gap: 30px; margin-top: 62px; padding-top: 23px; border-top: 1px solid rgba(255,255,255,.12); }
.footer-bottom p { margin: 0; font-size: 10px; }
.mobile-report-cta { display: none; }

.tracking-hero { position: relative; overflow: hidden; padding: 88px 0 82px; color: #fff; background: var(--navy-900); }
.tracking-hero-inner { position: relative; z-index: 1; max-width: 790px; }
.eyebrow-light { color: var(--gold-light); }
.tracking-hero h1 { margin: 0; font-family: var(--serif); font-size: clamp(43px, 5.5vw, 64px); line-height: 1.08; }
.tracking-hero-inner > p:last-child { max-width: 650px; margin: 18px 0 0; color: rgba(255,255,255,.72); }
.tracking-page { min-height: 650px; }
.ticket-success { display: grid; grid-template-columns: 45px 1fr; gap: 20px; margin-bottom: 28px; padding: 27px; color: #184f3d; background: #edf7f2; border: 1px solid #bfdfd0; }
.ticket-success > svg { width: 40px; height: 40px; }
.ticket-success p { margin: 0; font-size: 11px; font-weight: 700; letter-spacing: .12em; text-transform: uppercase; }
.ticket-success h2 { margin: 2px 0 12px; font-family: var(--serif); font-size: 24px; }
.ticket-success small { display: block; margin-top: 8px; color: #567165; }
.ticket-code { display: inline-flex; align-items: center; gap: 14px; padding: 10px 14px; color: var(--navy-900); background: #fff; border: 1px solid #aacdbc; cursor: pointer; }
.ticket-code strong { letter-spacing: .06em; }
.ticket-code span { color: var(--teal); font-size: 10px; font-weight: 700; text-transform: uppercase; }
.tracking-card { padding: clamp(28px, 5vw, 50px); background: #fff; border: 1px solid var(--line); box-shadow: var(--shadow); }
.tracking-card-heading { display: flex; gap: 17px; margin-bottom: 29px; }
.tracking-card-icon { width: 45px; height: 45px; display: grid; place-items: center; color: var(--gold); background: #f7f3eb; }
.tracking-card-icon svg { width: 25px; height: 25px; }
.tracking-card h2 { margin: 0; color: var(--navy-900); font-family: var(--serif); font-size: 27px; }
.tracking-card-heading p { margin: 4px 0 0; color: var(--muted); font-size: 12px; }
.tracking-form .button svg { width: 18px; height: 18px; }
.privacy-reminder { display: flex; align-items: center; gap: 8px; margin: 18px 0 0; color: var(--muted); font-size: 10px; }
.privacy-reminder svg { width: 16px; height: 16px; color: var(--teal); }
.tracking-help { margin-top: 28px; padding: 25px; text-align: center; border: 1px solid var(--line); }
.tracking-help h2 { margin: 0; color: var(--navy-900); font-family: var(--serif); font-size: 22px; }
.tracking-help p { margin: 5px 0 11px; color: var(--muted); font-size: 12px; }
.tracking-help a { color: var(--navy-700); font-size: 12px; font-weight: 700; text-underline-offset: 4px; }
.status-result { margin-top: 38px; background: #fff; border: 1px solid var(--line); }
.result-header { display: flex; align-items: center; justify-content: space-between; gap: 25px; padding: 28px 32px; border-bottom: 1px solid var(--line); }
.result-header p { margin: 0; color: var(--gold); font-size: 10px; font-weight: 700; letter-spacing: .12em; text-transform: uppercase; }
.result-header h2 { margin: 2px 0; color: var(--navy-900); font-family: var(--serif); font-size: 28px; }
.result-header div > span { color: var(--muted); font-size: 11px; }
.status-badge { padding: 7px 12px; border-radius: 99px; font-size: 10px; font-weight: 700; }
.status-submitted { color: #7a5715; background: #fff5d8; }
.status-verified { color: #205477; background: #eaf3f8; }
.status-review { color: #6b531a; background: #fbf2d9; }
.status-investigating { color: #55427d; background: #f1edfa; }
.status-completed { color: #256a50; background: #e9f5ef; }
.status-archived { color: #58636b; background: #edf1f3; }
.tracking-archived { margin: 0; padding: 27px 32px; color: #46535c; background: #f5f7f8; border-bottom: 1px solid #d9e0e4; }
.tracking-archived strong { font-family: var(--serif); font-size: 18px; }
.tracking-archived p { margin: 5px 0 0; color: #66737b; font-size: 12px; }
.status-timeline { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); padding: 34px 30px 31px; border-bottom: 1px solid var(--line); }
.timeline-step { position: relative; display: flex; align-items: center; flex-direction: column; min-width: 0; text-align: center; }
.timeline-step:not(:last-child)::after { content: ""; position: absolute; z-index: 0; top: 18px; left: calc(50% + 24px); right: calc(-50% + 24px); height: 1px; background: #d4dde3; }
.timeline-icon { position: relative; z-index: 1; width: 38px; height: 38px; display: grid; flex: 0 0 38px; place-items: center; color: #81909a; background: #fff; border: 1px solid #cbd5dd; border-radius: 50%; }
.timeline-icon svg { width: 18px; height: 18px; display: block; }
.timeline-step p { max-width: 125px; margin: 11px 0 0; color: #7b8790; font-size: 10px; font-weight: 600; line-height: 1.45; }
.timeline-completed .timeline-icon { color: #fff; background: var(--teal); border-color: var(--teal); }
.timeline-completed:not(:last-child)::after { background: var(--teal); }
.timeline-completed p { color: var(--navy-900); }
.status-progress { display: grid; grid-template-columns: repeat(5, 1fr); margin: 0; padding: 36px 32px; list-style: none; border-bottom: 1px solid var(--line); }
.status-progress li { position: relative; padding-right: 15px; }
.status-progress li:not(:last-child)::after { content: ""; position: absolute; top: 17px; left: 38px; right: 7px; height: 1px; background: #d5dde3; }
.status-progress li > span { position: relative; z-index: 1; width: 35px; height: 35px; display: grid; place-items: center; color: var(--muted); background: #fff; border: 1px solid #cbd5dd; border-radius: 50%; font-size: 11px; }
.status-progress li > span svg { width: 20px; height: 20px; }
.status-progress .is-complete > span { color: #fff; background: var(--teal); border-color: var(--teal); }
.status-progress .is-complete:not(:last-child)::after { background: var(--teal); }
.status-progress .is-current > span { box-shadow: 0 0 0 5px rgba(57,118,111,.12); }
.status-progress strong { display: block; margin-top: 13px; color: var(--navy-900); font-family: var(--serif); font-size: 14px; }
.status-progress small { display: block; margin-top: 4px; color: var(--muted); font-size: 9px; line-height: 1.5; }
.report-summary { padding: 32px; }
.report-summary h3 { margin: 0 0 18px; color: var(--navy-900); font-family: var(--serif); font-size: 22px; }
.report-summary dl { display: grid; grid-template-columns: repeat(2, 1fr); margin: 0; border-top: 1px solid var(--line); border-left: 1px solid var(--line); }
.report-summary dl > div { padding: 17px 19px; border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); }
.report-summary dt { color: var(--muted); font-size: 9px; font-weight: 700; letter-spacing: .09em; text-transform: uppercase; }
.report-summary dd { margin: 4px 0 0; color: var(--ink); font-size: 12px; }
.summary-wide { grid-column: 1 / -1; }
.response-box { background: #f2f7f4; }
.followup-notes { margin-top: 28px; overflow: hidden; border: 1px solid #d8e2df; background: #fbfdfc; }
.followup-notes-heading { display: flex; align-items: center; gap: 13px; padding: 19px 21px; background: #edf5f2; border-bottom: 1px solid #d8e2df; }
.followup-notes-heading > span { width: 38px; height: 38px; display: grid; flex: 0 0 auto; place-items: center; color: var(--teal); background: #fff; border: 1px solid #d2e2dd; }
.followup-notes-heading svg { width: 20px; height: 20px; }
.followup-notes-heading p { margin: 0 0 2px; color: var(--teal); font-size: 9px; font-weight: 700; letter-spacing: .1em; text-transform: uppercase; }
.followup-notes-heading h3 { margin: 0; font-size: 19px; }
.followup-notes-list { padding: 5px 21px; }
.followup-note { display: grid; grid-template-columns: 36px 1fr; gap: 13px; padding: 18px 0; border-bottom: 1px solid #e0e7e4; }
.followup-note:last-child { border-bottom: 0; }
.followup-note-number { width: 30px; height: 30px; display: grid; place-items: center; color: var(--teal); background: #e9f3ef; border-radius: 50%; font-size: 9px; font-weight: 700; }
.followup-note h4 { margin: 1px 0 6px; color: var(--navy-900); font-family: var(--serif); font-size: 15px; }
.followup-note p { margin: 0; color: var(--ink); font-size: 12px; line-height: 1.75; }
.followup-note-recommendation .followup-note-number { color: #7a5715; background: #fff3d2; }
.conversation-panel { padding: 32px; background: #f7f9fa; border-top: 1px solid var(--line); }
.conversation-heading { display: flex; align-items: flex-start; gap: 15px; margin-bottom: 22px; }
.conversation-icon { width: 42px; height: 42px; display: grid; flex: 0 0 auto; place-items: center; color: var(--teal); background: #e7f1ee; }
.conversation-icon svg { width: 23px; height: 23px; }
.conversation-heading h3 { margin: 0; color: var(--navy-900); font-family: var(--serif); font-size: 22px; }
.conversation-heading p { margin: 4px 0 0; color: var(--muted); font-size: 11px; }
.message-success { margin-bottom: 18px; padding: 12px 15px; color: #215e48; background: #e8f5ef; border: 1px solid #c7e2d6; font-size: 12px; }
.message-error { margin-bottom: 18px; padding: 12px 15px; color: #792626; background: #fdf1f0; border-left: 3px solid var(--danger); font-size: 11px; }
.message-error p { margin: 0; }
.message-error p + p { margin-top: 4px; }
.message-thread { max-height: 510px; overflow-y: auto; padding: 22px; background: #fff; border: 1px solid var(--line); }
.message-bubble { width: min(78%, 580px); margin-bottom: 16px; padding: 14px 16px; border-radius: 3px; }
.message-bubble:last-child { margin-bottom: 0; }
.message-incoming { margin-right: auto; background: #eef2f5; border: 1px solid #dce3e8; }
.message-outgoing { margin-left: auto; color: #fff; background: var(--navy-800); }
.message-meta { display: flex; align-items: center; justify-content: space-between; gap: 20px; margin-bottom: 7px; }
.message-meta strong { font-size: 10px; letter-spacing: .04em; text-transform: uppercase; }
.message-meta time { color: var(--muted); font-size: 9px; }
.message-outgoing .message-meta time { color: rgba(255,255,255,.65); }
.message-bubble p { margin: 0; font-size: 12px; line-height: 1.65; }
.message-attachment-list { display: grid; gap: 7px; margin-top: 12px; }
.message-attachment-link { min-width: 0; display: grid; grid-template-columns: 18px minmax(0, 1fr) 16px; align-items: center; gap: 9px; padding: 9px 10px; color: var(--navy-800); background: #fff; border: 1px solid rgba(41,65,82,.13); border-radius: 3px; text-decoration: none; }
.message-attachment-link > svg { width: 17px; height: 17px; }
.message-attachment-link span { min-width: 0; }
.message-attachment-link strong,.message-attachment-link small { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.message-attachment-link strong { font-size: 10px; }
.message-attachment-link small { margin-top: 1px; color: var(--muted); font-size: 8px; }
.message-attachment-download { opacity: .55; }
.message-outgoing .message-attachment-link { color: #fff; background: rgba(255,255,255,.1); border-color: rgba(255,255,255,.2); }
.message-outgoing .message-attachment-link small { color: rgba(255,255,255,.68); }
.message-empty { padding: 30px 20px; color: var(--muted); text-align: center; }
.message-empty strong { color: var(--navy-900); font-family: var(--serif); font-size: 17px; }
.message-empty p { margin: 5px 0 0; font-size: 11px; }
.message-form { margin-top: 20px; }
.message-form label { display: block; margin-bottom: 8px; color: var(--navy-900); font-size: 11px; font-weight: 700; }
.message-form textarea { width: 100%; padding: 13px 14px; resize: vertical; color: var(--ink); background: #fff; border: 1px solid #cfd7de; border-radius: 4px; outline: none; font: inherit; font-size: 12px; }
.message-form textarea:focus { border-color: var(--navy-700); box-shadow: 0 0 0 3px rgba(32,84,119,.11); }
.message-form > .message-attachment-field { display: block; margin-top: 12px; }
.message-form .message-upload-trigger { min-height: 66px; display: flex; align-items: center; gap: 12px; margin: 0; padding: 12px 14px; color: var(--navy-700); background: #fff; border: 1px dashed #aebdc8; border-radius: 4px; cursor: pointer; }
.message-form .message-upload-trigger:hover { background: #f4f7f8; border-color: var(--navy-700); }
.message-upload-trigger > svg { width: 22px; height: 22px; flex: 0 0 auto; }
.message-upload-trigger span,.message-upload-trigger strong,.message-upload-trigger small { display: block; }
.message-upload-trigger strong { font-size: 11px; }
.message-upload-trigger small { margin-top: 2px; color: var(--muted); font-size: 9px; font-weight: 500; }
.message-attachment-field .file-name { margin-top: 6px; }
.message-form > div { display: flex; align-items: center; justify-content: space-between; gap: 20px; margin-top: 10px; }
.message-form small { color: var(--muted); font-size: 9px; }
.message-form .button { min-height: 44px; }
.message-form .button svg { width: 17px; height: 17px; }
.conversation-locked { display: flex; align-items: flex-start; gap: 13px; margin-top: 20px; padding: 17px 18px; color: #596773; background: #eef2f5; border: 1px solid #d7dfe5; border-radius: 4px; }
.conversation-locked svg { width: 22px; height: 22px; flex: 0 0 auto; color: var(--navy-700); }
.conversation-locked strong { display: block; color: var(--navy-900); font-family: var(--serif); font-size: 16px; }
.conversation-locked p { margin: 4px 0 0; font-size: 11px; line-height: 1.6; }

@media (max-width: 1080px) {
  .primary-nav { gap: 18px; }
  .primary-nav a { font-size: 12px; }
  .hero-grid { grid-template-columns: 1.18fr .82fr; }
  .integrity-seal { transform: scale(.87); }
  .process-timeline h3 { font-size: 16px; }
  .footer-grid { grid-template-columns: 1.4fr .7fr .7fr; }
  .footer-contact { grid-column: 1 / -1; padding-top: 25px; border-top: 1px solid rgba(255,255,255,.12); }
}

@media (max-width: 900px) {
  .section { padding: 88px 0; }
  .menu-toggle { display: block; }
  .menu-toggle[aria-expanded="true"] > span:nth-child(2) { transform: translateY(7px) rotate(45deg); }
  .menu-toggle[aria-expanded="true"] > span:nth-child(3) { opacity: 0; }
  .menu-toggle[aria-expanded="true"] > span:nth-child(4) { transform: translateY(-7px) rotate(-45deg); }
  .primary-nav { position: fixed; inset: 79px 0 auto; max-height: calc(100vh - 79px); display: none; align-items: stretch; flex-direction: column; gap: 0; overflow-y: auto; padding: 22px 20px 30px; background: #fff; border-bottom: 1px solid var(--line); box-shadow: 0 18px 30px rgba(9,29,46,.1); }
  .primary-nav.is-open { display: flex; }
  .primary-nav a { padding: 13px 4px; font-size: 14px; border-bottom: 1px solid var(--line); }
  .primary-nav a::after { display: none; }
  .primary-nav .nav-cta { margin-top: 16px; padding: 13px 17px; text-align: center; border-bottom: 0; }
  .hero { min-height: auto; }
  .hero::after, .hero-pattern { top: auto; bottom: 0; width: 100%; height: 330px; }
  .hero-grid { grid-template-columns: 1fr; }
  .hero-copy { padding: 78px 0 65px; }
  .hero-visual { min-height: 330px; }
  .integrity-seal { width: 300px; height: 295px; transform: scale(.72); }
  .visual-caption { bottom: 22px; justify-content: center; }
  .editorial-grid, .form-layout, .tracking-grid, .faq-grid { grid-template-columns: 1fr; gap: 48px; }
  .form-introduction { position: static; }
  .criteria-grid { grid-template-columns: repeat(2, 1fr); }
  .criterion:nth-child(4n + 1) { border-left: 0; }
  .criterion:nth-child(odd) { border-left: 1px solid #d8dfe5; }
  .split-heading { grid-template-columns: 1fr; gap: 20px; }
  .process-timeline { grid-template-columns: 1fr; gap: 0; }
  .process-timeline li { min-height: 125px; padding: 0 0 25px 70px; }
  .process-timeline li:not(:last-child)::before { top: 41px; bottom: 0; left: 20px; right: auto; width: 1px; height: auto; }
  .process-timeline span { position: absolute; top: 0; left: 0; }
  .process-timeline h3 { margin: 0 0 7px; font-size: 19px; }
  .cta-inner { grid-template-columns: 1fr; gap: 35px; }
  .cta-actions { flex-direction: row; }
  .footer-grid { grid-template-columns: 1.4fr 1fr 1fr; gap: 45px; }
  .status-progress { grid-template-columns: 1fr; }
  .status-progress li { min-height: 90px; padding: 0 0 20px 55px; }
  .status-progress li > span { position: absolute; top: 0; left: 0; }
  .status-progress li:not(:last-child)::after { top: 35px; bottom: 0; left: 17px; right: auto; width: 1px; height: auto; }
  .status-progress strong { margin-top: 0; }
}

@media (max-width: 640px) {
  body { padding-bottom: 68px; font-size: 15px; }
  .wbs-container { width: min(100% - 30px, 1220px); }
  .section { padding: 70px 0; }
  .header-inner { min-height: 68px; }
  .brand-mark { width: 35px; height: 39px; }
  .brand-copy strong { font-size: 12px; }
  .brand-copy span { font-size: 8px; }
  .primary-nav { inset: 69px 0 auto; max-height: calc(100vh - 69px); }
  .hero-copy { padding: 66px 0 55px; }
  .hero h1 { font-size: clamp(42px, 12.5vw, 56px); }
  .hero-lead { font-size: 15px; line-height: 1.75; }
  .hero-actions { align-items: stretch; flex-direction: column; }
  .hero-actions .button { width: 100%; }
  .trust-note { align-items: flex-start; }
  .hero::after, .hero-pattern { height: 280px; }
  .hero-visual { min-height: 280px; }
  .integrity-seal { transform: scale(.66); }
  .trust-grid { grid-template-columns: 1fr; padding-block: 8px; }
  .trust-grid article, .trust-grid article:first-child, .trust-grid article:last-child { min-height: auto; padding: 20px 0; border-right: 0; border-bottom: 1px solid var(--line); }
  .trust-grid article:last-child { border-bottom: 0; }
  .section-heading h2, .center-heading h2, .split-heading h2, .cta-inner h2, .form-introduction h2, .tracking-grid h2, .faq-grid h2 { font-size: 36px; }
  .editorial-content .intro { font-size: 20px; }
  .legal-box { padding: 22px 19px; }
  .criteria-grid { grid-template-columns: 1fr; }
  .criterion { min-height: 145px; border-left: 1px solid #d8dfe5; }
  .cta-section { padding: 62px 0; }
  .cta-actions { flex-direction: column; }
  .form-layout { gap: 35px; }
  .form-progress { margin-bottom: 26px; }
  .form-progress li:not(:last-child)::after { left: calc(50% + 15px); width: calc(100% - 30px); }
  .form-progress button span { width: 31px; height: 31px; }
  .form-progress button small { max-width: 60px; font-size: 8px; line-height: 1.3; }
  .form-step-panel { padding: 25px 18px; box-shadow: 0 12px 35px rgba(16,42,67,.08); }
  .reporter-mode-options { grid-template-columns: 1fr; }
  .field-grid, .review-list { grid-template-columns: 1fr; }
  .field-full, .review-wide { grid-column: auto; }
  .form-navigation { align-items: stretch; flex-direction: column-reverse; }
  .form-navigation .button { width: 100%; }
  .form-navigation-end { flex-direction: column; }
  .tracking-inline-form { padding: 23px 18px; }
  .tracking-inline-form > div, .tracking-form > div { grid-template-columns: 1fr; }
  .faq-grid { gap: 30px; }
  .faq-item button { min-height: 68px; font-size: 13px; }
  .footer-grid { grid-template-columns: 1fr 1fr; gap: 42px 30px; }
  .footer-identity, .footer-contact { grid-column: 1 / -1; }
  .footer-contact { padding-top: 25px; }
  .footer-bottom { align-items: flex-start; flex-direction: column; gap: 7px; }
  .mobile-report-cta { position: fixed; z-index: 90; right: 0; bottom: 0; left: 0; min-height: 60px; display: flex; align-items: center; justify-content: center; gap: 9px; color: #fff; background: var(--navy-900); border-top: 1px solid rgba(255,255,255,.18); font-size: 13px; font-weight: 700; text-decoration: none; }
  .mobile-report-cta svg { width: 20px; height: 20px; }
  .tracking-hero { padding: 68px 0 62px; }
  .tracking-hero h1 { font-size: 43px; }
  .ticket-success { grid-template-columns: 1fr; }
  .ticket-code { width: 100%; justify-content: space-between; }
  .result-header { align-items: flex-start; flex-direction: column; padding: 24px 20px; }
	.status-timeline { grid-template-columns: 1fr; padding: 25px 20px 7px; }
	.timeline-step { align-items: center; flex-direction: row; gap: 12px; padding-bottom: 18px; text-align: left; }
	.timeline-step:not(:last-child)::after { top: 38px; bottom: 0; left: 18px; right: auto; width: 1px; height: auto; }
	.timeline-step p { max-width: none; margin: 0; font-size: 11px; }
  .status-progress, .report-summary { padding: 28px 20px; }
	.conversation-panel { padding: 28px 20px; }
	.message-thread { padding: 15px; }
	.message-bubble { width: 90%; }
	.message-form > div { align-items: stretch; flex-direction: column; }
	.message-form .button { width: 100%; }
  .report-summary dl { grid-template-columns: 1fr; }
  .summary-wide { grid-column: auto; }
	.followup-notes-list { padding-right: 17px; padding-left: 17px; }
}

@media (prefers-reduced-motion: reduce) {
  html { scroll-behavior: auto; }
  *, *::before, *::after { scroll-behavior: auto !important; animation-duration: .01ms !important; animation-iteration-count: 1 !important; transition-duration: .01ms !important; }
}